Frequently Asked Questions

What is coaching?

The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. The process of coaching often unlocks previously untapped sources of imagination, productivity and leadership.

Coaches honor the client as the expert in their own life and embrace the belief that every client is creative, resourceful, and whole.


What does Catalyst Coach stand for?
Catalyst Coach was birthed from Mel Leow, MCC’s dream to catalyse change and facilitate transformation. Mel believes that “everyone needs a coach…not just high achieving executives.”

Catalyst Coach is on a mission to Equip 10,000 Coaches over the next 20 years – who will in turn Ignite 10 million to reach their full potential.

What is the Catalyst Coach Certification (CCC) program all about?

The CCC program provides you with the skills and in-depth knowledge to kick off your career and journey as an executive, life, career and transition coach.

The CCC program covers a broad spectrum of aspects of learning from positive and cognitive psychology, human motivation and behaviour, NLP, universal models and advanced adult learning theories. It imparts to you the essentials and core competencies of Coaching, to the more advanced Coaching techniques, with right amount of contextual application into everyday life situations and workplace scenarios.

Is the Catalyst Coach Certification (CCC) program accredited with any International Body?

YES! The Catalyst Coach Certification (CCC) Program is a Level 1 Accredited Education Program with the International Coaching Federation.

How do I enrol?
Speak to our Partners and Affiliates or Book a Session with us. You can also contact us at

Fill up and Submit the Enrolment Form so that we can send you the payment details. You will be sent login details after going through our payment portal, to commence the program at your own pace from wherever you are in the world – whether at home, at work, or even on your holiday or retreat.

How is the course run?
The CCC program is delivered “Fully-Online” by Coaches from Catalyst Global Coaching. As a student, you will have access to all learning materials via our user-interface system. You have access to a team of past alumni Coaches and Mentor Coach, and support administrator to assist you throughout your program via email and chatrooms.

You will have access to the user-interface system for One (1) Year from the date of sign up and are required to complete your program successfully within that similar given time period (1 Year maximum). After that time, there will be a monthly administrative charge of USD50 for every month of extension.

How much time does the course take to complete?
The CCC program is delivered over 65.6 hours of Learning (“Live” Webinars, “Recorded” Webinars, Coaching Practicum Sessions and Self-Learning time). This is inclusive of synchronous and asynchronous learning time. It would take between 6-9 months to complete the entire process of learning with Assessments.

You are given a 1 Year (12 months) time period to successfully complete your program. If you do not complete the program within that time period, a monthly administrative fee (A$50) will be charged for every month of extension.

How do I graduate?

It is not Rocket Science to graduate with flying colours from this competency-based Catalyst Coach Certification (CCC) Program.

All it takes is a little bit of Resilience, Perseverance and Will-Power to PUSH forward to the finish line; one webinar, one blog and one coaching conversation at a time.

Here are the requirements to complete your program:

  • Attend ALL 26 “Live” web-torials which lasts approximately 1.5 hours each
  • Write / Record your Learning, Insights & Applications on a Blog / Vlog for Assessment (one for every webinar and practicum coaching session)
  • Participate in ALL 5 Coaching Practicum sessions (with Feedback / Feedforward from your Mentor Coach)
  • Complete 10 x Coaching sessions (as Coach) and 5 x Coaching sessions (as a Coachee)
  • Our Level 1 Program, includes 10 x Mentor Coaching hours (over a period of 3 months) with an ICF Mentor
  • Complete a Final Performance Evaluation based on a Coaching Recording at or above the ICF ACC Credential Level

Once you complete all of the above successfully, you Graduate!!!

When and how are the web-torials run?
Web-torials are run on a weekly basis, either on a weekday or weekend and lasts approximately 1.5 hours.

We currently use ZOOM for all of our “LIVE” web-torials and Coaching Practicum Sessions. All “LIVE” sessions are recorded, and you will have access to all of the resources via our LearnDash user-interface system. You may even choose to download all of the audio, video and pdf materials for your personal use and learning.

What qualification will I receive at the end?
A “Catalyst Coach Certificate” will be issued to you by Catalyst Global Coaching Pty Ltd.
Will I receive my ICF credential when I graduate?
The International Coaching Federation (ICF) is widely considered the governing body of the coaching industry and is a separate entity from all coaching schools and programs.

The “Catalyst Coach Certificate” you receive upon completion is ICF accredited since our Program is accredited by the ICF. However, at Catalyst Coach, it is your personal choice whether to pursue your ICF credential.

Catalyst Coach meets the requirements for Level 1 accreditation with the ICF – please read the ICF’s requirements for credentialing on their website.

If you have any additional questions, request a session or contact us for further assistance.

What can I do after completing the Catalyst Coach Certification?
You can make Coaching (Executive, Life, Career, Transition, Relationship) your business. It can begin as a part time hustle and as you continually hone your gift, influence and grow your unique offering to your world, it can become your full-time vocation.

If you are currently employed, your new Coaching skills can be used for good to create impact with your colleagues, subordinates and other key relationships at your workplace. Ultimately, this new knowledge when applied can change your life!

What are the methods of payment?
All Online payment are completed through Paypal or Stripe, hence there will be an additional 4% charged with these services. Offline payment methods are also available via International Bank Transfer (IBT).
Is there a payment plan option?
This is a special request that may be considered under unique conditions and circumstances.
What about withdrawals and refunds?

All cancellations must be received in writing at least two weeks prior to the program commencement. If cancellation is received within the stipulated period above, 90% of the full fees will be refunded, with the balance of 10% retained for administration charges. Failure to attend a program without written notification at least two weeks prior to the commencement will result in the full fee being charged.

Take Your First Step with Us

Be an Impact

The Time is NOW. Talk to us today about how you can be a Catalyst Coach and be ONE among many who transform lives!

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